Customer Happiness and Appreciation
Alyce’s Sales Prospecting Blog covers everything you need to know to master personal gifting to improve retention rates and drive customer loyalty.
Alyce’s Sales Prospecting Blog covers everything you need to know to master personal gifting to improve retention rates and drive customer loyalty.
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The risk of loss and title for items purchased through your use of the Site, pass to the gift recipient (the “Recipient”) upon the vendor’s delivery of the item to the carrier, unless the vendor’s terms of sale provide otherwise. If the gift is lost or destroyed prior to delivery, we will reasonably assist the Recipient in obtaining the repair or replacement of the item utilizing our commercial relationship with the vendor; however we are not responsible to you or the Recipient for any costs associated with such repair or replacement.
You may elect to participate in our subscription program which allows you to open and fund your own account for future gift purchases. Should you choose this option, the following additional terms and conditions apply:
You are responsible for providing accurate contact and other information about your intended Recipient through the Site, which enables us to identify suggested gifts for the Recipient. You are responsible for any costs, expenses, or losses incurred as a result of providing inaccurate Recipient information.
We will provide you with a list of suggested gifts from which you may select, or request that we provide additional suggestions. The choice of gift is at your sole discretion. We will then contact the Recipient and allow them to (1) accept the gift you have selected for them; (2) select an alternative gift of like cost; or (3) elect to forego the gift and allocate the purchase price to a tax-qualified charity of their choice. We will provide the Recipient with a list of suggested charitable organizations.
Prices listed for gifts featured on the Site include shipping, taxes and all other fees. You will only be charged for the amount listed at the time of selection. No charges will be incurred by the Recipient for accepting their gift. Once you have made a gift selection, we will process the transaction by requesting funds from your credit or debit card holder. If the vendor changes its price for the gift before we are able to process the charge or if the gift becomes unavailable, we will notify you.
As soon as the intent to make a charitable donation is confirmed to us through the Site, and we have received cleared funds from you, we will make sure that they are allocated to the selected charity or charities on our system. We can only accept responsibility for a donation payment reaching the charity or charities once we have received the funds from your credit or debit card provider account. It is your credit or debit card provider’s responsibility to make sure that the funds reach us. If we are unable to make payment or we feel that it is not appropriate to pass on a donation to the selected charity (for example, if the charity is de-registered, or has a sanction listed against it) then we will the Recipient to select a different charity. If we are unable to contact the Recipient then Alyce, Inc., at its discretion, will select an appropriate, alternative charity to pass the donation or payment to. Should you require written confirmation from the charity of the donation for tax or other purposes, it is your responsibility to obtain the confirmation from the charity.
Once the cost of a gift has been charged to your credit or debit card, if the card is cancelled or suspended or a chargeback or other charge cancellation is initiated before the charge is completed, you agree that you remain responsible for payment as well as reimbursing us for any charges we incur as a result. It is your responsibility to monitor your account for any unauthorized use.
If you become aware of fraudulent use of your credit or debit card, or if it is lost or stolen, you must notify your card provider as soon as possible.
We do not offer refunds once a gift is purchased or a charitable donation is made. All product refunds must be handled by the merchant from whom the purchase was made. We are happy to provide any information required to make this claim.
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To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to us. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879 FREE. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
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