Loyalty

How do you drive loyalty from impersonal processes?

Customer retention and expansion comes from great relationships.

Create personal bonds
from the get-go

Every sales training program in the world teaches the first step of creating any relationship is building rapport. Alyce personal interest research and recommended gifts start you off on the right foot.

Relate to their #5to9™

Treat everyone as a person not a persona

Skip the small-talk about the weather

anthony_02

For the first time
customers will thank you

So excited to see the swag store up and running! You guys have some great options in there (I'm a sucker for a good LL Bean tote). I'll chat with Susan on our side - we're thinking about leveraging Alyce for our upcoming virtual events
By the way... I chose the Alyce 24oz Yeti Mug!

Rachael Foster

Thank you so much! It's so fun being on the receiving end of this!!! (: Alyce gifts has changed the way I'm doing my outreach. Such a huge help and an incredible tool. Love it!
By the way... I chose the Alyce North Face Ladies Sweater Fleece Jacket!

Megan Sullivan @ Procore

Thanks for helping in our fight against breast cancer! Well-played with your research and I'll happily chat next week. I've followed your company for a little while and am happy to learn more about your business
By the way... I chose the
$60 Donation do the American Cancer Society!

Henry Oddi @ Itential

Super touching, thank you so much for sending us this. Alyce and all of its employees continue to impress us every day. Be well!
By the way... I chose the $50 Friends of Animals Donation!

Eric Gensler @ Procore

You are the SWEETESET!! Thanks so much. We already get the Bark Box from my sister and my pup rips all the toys to shreds within minutes so we decided on the Power Chewers Toy box. Tobie and I are BOTH so excited.
By the way... I chose the Power Chewers Box!

Tanner Hermann @ Navia Beneftis Solutions

In a time right now that is super scary in the world, to see the effort you all are making to help the community is truly amazing. We at Dialpad already love Alyce, but this is even beyond my loyalty as a customer, and a reaching me as a partner in the tech community. Thank you!!
By the way... I chose the $50 Feeding America

Ellie Barton @ Dialpad

Thank you! This is awesome. I've made a bunch of donations but what I am short on is activities for my kids!
By the way... I chose the Kid Made Modern Arts and Crafts Library Set!

Johanna Ameche @ onshift

Super touching, thank you so much for sending us this. Alyce and all of its employees continue to impress us every day. Be well!
By the way... I chose the $50 Friends of Animals Donation!

Eric Gensler @ Procore

Thank you! This is awesome. I've made a bunch of donations but what I am short on is activities for my kids!
By the way... I chose the Kid Made Modern Arts and Crafts Library Set!

Johanna Ameche @ onshift

In a time right now that is super scary in the world, to see the effort you all are making to help the community is truly amazing. We at Dialpad already love Alyce, but this is even beyond my loyalty as a customer, and a reaching me as a partner in the tech community. Thank you!!
By the way... I chose the $50 Feeding America

Ellie Barton @ Dialpad

You are the SWEETESET!! Thanks so much. We already get the Bark Box from my sister and my pup rips all the toys to shreds within minutes so we decided on the Power Chewers Toy box. Tobie and I are BOTH so excited.
By the way... I chose the Power Chewers Box!

Tanner Hermann @ Navia Beneftis Solutions

So excited to see the swag store up and running! You guys have some great options in there (I'm a sucker for a good LL Bean tote). I'll chat with Susan on our side - we're thinking about leveraging Alyce for our upcoming virtual events
By the way... I chose the Alyce 24oz Yeti Mug!

Rachael Foster

Thank you so much! It's so fun being on the receiving end of this!!! (: Alyce gifts has changed the way I'm doing my outreach. Such a huge help and an incredible tool. Love it!
By the way... I chose the Alyce North Face Ladies Sweater Fleece Jacket!

Megan Sullivan @ Procore

Thanks for helping in our fight against breast cancer! Well-played with your research and I'll happily chat next week. I've followed your company for a little while and am happy to learn more about your business
By the way... I chose the
$60 Donation do the American Cancer Society!

Henry Oddi @ Itential

loyalty_asset_02

Expand your relationships

How do you get to know someone? By learning more and more about them with every personal interaction. With Alyce your customers actions tell you what they’re into.

Include relevant content throughout the gifting flow

Use video landing pages to increase the personal experience

The Power of Choice gives you a new data to build upon

Earn trust across teams

Loyalty and retention are the result of great relationship building. And the approach that helps you land, also helps you expand. Make sure everyone has adopted and is using the product.

Use Post-gift CTA's to create successful onboarding

Expand your influence by gifting across the buying team

Incentivize team members to join webinars or attend events

loyalty_asset_01
Matthew

Leverage your champions

How you treat people is important. Treat them well, and they’ll want to reciprocate by writing a testimonial, giving a referral or attending an event. After any, and all, a personal thank you is in order. The little things count.

Respect the relationship

Incentivize helpful behaviors

Happy customers make happy referrers

Pop some bottles

True bonding occurs when people on the same team set goals, achieve them and celebrate the victories together. From successful onboarding to training a new team to using new features in your product. Whatever it is, make it memorable.

Set team goals

Achieve them together

Celebrate the wins

Kipp

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