Careers

You’ve got a lot to give—and so do we. From equity to mentorship to upward mobility and work flexibility, we invest in our most valued asset: our team.

Sales & Marketing

 

Job description

Our customers believe in the power of giving-- and that’s the core value that we’re looking for in this role. We’re looking for a passionate Customer Success Manager that gives great advice to customers about how to use our product, who gives thoughtful feedback to our product team about improvements that will make our customers more successful and who wants to give of themselves to help build the culture of our small but rapidly growing startup.

Success to us isn’t simply defined by our product being used-- it’s about delivering real results to our customers. They measure those results in new opportunities created, customers made to feel valued and employees receiving a personal gift so they know their company cares. Those results are delivered by a goosebump-giving gift experience that you will help our customers execute.

Ideal Profile

  • 3-7 years in a Customer Success role in the SaaS industry
  • Startup (early stage) experience
  • Truly customer-centric in thought
  • Willing to create new best practice process and then re-create it when you’ve figured out a better way
  • Detail-oriented with a proactive mindset
  • Experience with product teams (the customer voice guides product direction)
  • Experience tracking customer information within Salesforce and other supporting systems
  • Strong communication skills
  • Ability to empathize and listen
  • Someone who isn’t content with settling for “good enough” and has the confidence to speak up to make sure the customer experience is continually pushing to stay great

Apply for this position

Product

 

Job description

Alyce is seeking a Product Owner to join our rapidly growing team. Reporting directly to the CEO, the PM is responsible for the innovation, product definition, roadmap planning and design of new features within Alyce’s product ecosystem. The PM is a key player who effectively integrates, motivates and builds relationships with team members, key stakeholders, customers, executives, and other individuals or organizations involved with the implementation. The PM uses data to empower decision-making and inform product direction that builds towards our ambitious product vision.

 

What you’ll be doing

  • Manage product Roadmap from inception to release.
  • Understand the needs of our customers and design products that put our customer needs first.
  • Work closely with our customers to gather requirements based on customer needs, desires, and pain points.
  • Qualify requirements through rigorous testing and market research.
  • Become an expert on our market, customers, product, and competitive landscape.
  • Create product roadmaps and production timetables.
  • Define our products and features with specs, wire-frames, and product flows.
  • Collaborate cross-functionally with engineering, design, finance, risk, sales and legal to successfully launch and improve our products.
  • Track and analyze the user impact of our product and features, and define key metrics for success.
  • Use controlled experiments to optimize user flows

Ideal profile

  • Bachelor’s degree in relevant discipline; MBA or Master’s degree preferred
  • 3-5 years Product Management experience
  • Experience building products in an Agile software development environment
  • Demonstrated experience incubating and commercializing new ideas
  • Experience working closely with technical teams from concept generation through implementation
  • Recent experience working with overseas engineering teams a strong plus
  • Effective leadership skills to drive projects to completion
  • Work effectively across internal and external organizations
  • Strong interpersonal skills; able to build strong relationships across functions
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment
  • Drive to organize and participate in requirement and design brainstorming sessions
  • Ability to articulate complex concepts and project status to executive team and clients
  • Demonstrated ability to engage and influence C-level executives
  • High degree of empathy: An ability to align and relate to the customers
  • Recent and significant experience bringing products to market in an early-stage company environment
  • Self-starter, driver, takes ownership, and the ability to move blazing fast
  • Maniacal need to crush problems

What we’re looking for someone who is:

  • Curious and thoughtful and isn’t afraid to ask questions
  • Not afraid to try new things
  • Willing to take ownership of projects
  • A giver
  • Isn’t afraid of taking the time to do a great job

Apply for this position

Internships

 

Want to see what it’s like to work at a startup tech company in a paid summer internship? This is your opportunity! The Alyce sales and marketing internship will teach you some of the most important skills that help build your resume. You’ll get to work alongside some of the most talented people in Boston’s tech scene and get mentorship directly from executives at the company.

This 12-week internship is 40 hours per week and is located at our office in downtown Boston.

 

What you’ll learn:

  • The skills that you would need to get a full-time job at a startup tech company
  • How to do prospecting activities using Alyce’s gifting process (no cold calling here!)
  • How to interact with real customers (you’ll have lots of training here!)
  • How to use LinkedIn to interact with prospects
  • A “behind the scenes” look at how our gift selection process works

What we’re looking for someone who is:

  • Curious and thoughtful and isn’t afraid to ask questions
  • Not afraid to try new things
  • Willing to take ownership of projects
  • A giver
  • Isn’t afraid of taking the time to do a great job

Apply for this position

Ready to join the team?

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Jobs Q2 2018
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