Frequently Asked Questions

We build strategic partnerships with brands and companies to provide tons of options. Your gift options can include everything from unique gifts and virtual products (like gift cards) to fun and unique experiences or subscription services! Your recipients can also choose to donate their gift value instead.

Alyce bases its gift suggestions on information that is pulled from their social media accounts. Alyce can also provide popular gift options in our platform. Remember that you can’t go wrong. Whatever you choose, your recipient will always be able to donate the value to a meaningful charity or exchange for another equally valued gift.

Not a problem! We are here to help, Simply click “select different options” and tell us why these gift options didn’t quite work. We will then head back to the drawing board and get new options over to you ASAP.

Yes! Alyce enables you to track when a recipient has viewed your e-mail and accepted their gift.

Yes, there are a couple of ways you can follow up with a recipient after sending your invite. This is useful if you want to copy their personalized gift link into an email, text message, or direct message on social media.

From the Alyce dashboard, go to Campaigns. Then find the campaign you sent a recipient a gift invite. Next, click on the gift status (delivered/viewed) and see the Gift Invite URL. Finally, click the "Copy URL" button, and you can paste it wherever you want. 

For more information, including step-by-step details and how to export a list of links in bulk, please visit this help article: How to follow up with gift URLs.

Yes, in your dashboard under “One-Off Gifts” or a custom campaign you’ve created. On the top right of each campaign, there is a report button.

In the top right hand corner, click your name and then select “Settings/Preferences”. In the new window, you will see "Messages". Create or edit your existing templates!

Click next to “Details” and select download a receipt.