Frequently Asked Questions
How can we help you?
Getting Started
Gift Recipients
Partners
Still can't find what you're looking for?
Shoot us an email at support@alyce.com and we'll get right to you!
How can we help you?
We build strategic partnerships with brands and companies to provide tons of options. Your gift options can include everything from unique gifts and virtual products (like gift cards) to fun and unique experiences or subscription services! Your recipients can also choose to donate their gift value instead.
Alyce bases its gift suggestions on information that is pulled from their social media accounts. Alyce can also provide popular gift options in our platform. Remember that you can’t go wrong. Whatever you choose, your recipient will always be able to donate the value to a meaningful charity or exchange for another equally valued gift.
Not a problem! We are here to help, Simply click “select different options” and tell us why these gift options didn’t quite work. We will then head back to the drawing board and get new options over to you ASAP.
Yes! Alyce enables you to track when a recipient has viewed your e-mail and accepted their gift.
Yes! Select the recipient by clicking “details”, then when the new window pops up, click “Email Personal Reminder to NAME”. Connect to your default email client and send!
Yes, in your dashboard under “One-Off Gifts” or a custom campaign you’ve created. On the top right of each campaign, there is a report button.
In the top right hand corner, click your name and then select “Settings/Preferences”. In the new window, you will see "Messages". Create or edit your existing templates!
Click next to “Details” and select download a receipt.
You would have received another e-mail containing your gift details. The e-mail subject will be “Your Alyce Gift Confirmation”. Don’t forget to check your spam folder. If you still need assistance, e-mail us at support@alyce.com and we will help you out right away!
Please email us at support@alyce.com and we will get this rectified for you right away. It is important to us that every gift recipient has an incredible experience.
Some of our gift cards arrive via a link or with a unique code. Check your gift confirmation for details. Don’t forget to check your spam folder. If you still need assistance, e-mail us at support@alyce.com.
We are constantly adding new products to our ever-growing Alyce catalog. Want to be featured? Please write us - brands@alyce.com
We have chosen some of the top 501(c)(3) Organizations to be our charity recipients. We also have added charities based on the requests of our clients. If you are interested in having your charity added, please e-mail partners@alyce.com
The funds that have been donated are submitted to each charity on a quarterly basis.
Shoot us an email at support@alyce.com and we'll get right to you!
Want to see the Alyce gifting platform in action? We'll show you enterprise features like Teams, Advanced Campaigns and our Salesforce integration. Complete the form below and we'll follow up to schedule your demo!
Have fun. Play fair.
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Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.
The risk of loss and title for items purchased through your use of the Site, pass to the gift recipient (the “Recipient”) upon the vendor’s delivery of the item to the carrier, unless the vendor’s terms of sale provide otherwise. If the gift is lost or destroyed prior to delivery, we will reasonably assist the Recipient in obtaining the repair or replacement of the item utilizing our commercial relationship with the vendor; however we are not responsible to you or the Recipient for any costs associated with such repair or replacement.
You may elect to participate in our subscription program which allows you to open and fund your own account for future gift purchases. Should you choose this option, the following additional terms and conditions apply:
You are responsible for providing accurate contact and other information about your intended Recipient through the Site, which enables us to identify suggested gifts for the Recipient. You are responsible for any costs, expenses, or losses incurred as a result of providing inaccurate Recipient information.
We will provide you with a list of suggested gifts from which you may select, or request that we provide additional suggestions. The choice of gift is at your sole discretion. We will then contact the Recipient and allow them to (1) accept the gift you have selected for them; (2) select an alternative gift of like cost; or (3) elect to forego the gift and allocate the purchase price to a tax-qualified charity of their choice. We will provide the Recipient with a list of suggested charitable organizations.
Prices listed for gifts featured on the Site include shipping, taxes and all other fees. You will only be charged for the amount listed at the time of selection. No charges will be incurred by the Recipient for accepting their gift. Once you have made a gift selection, we will process the transaction by requesting funds from your credit or debit card holder. If the vendor changes its price for the gift before we are able to process the charge or if the gift becomes unavailable, we will notify you.
As soon as the intent to make a charitable donation is confirmed to us through the Site, and we have received cleared funds from you, we will make sure that they are allocated to the selected charity or charities on our system. We can only accept responsibility for a donation payment reaching the charity or charities once we have received the funds from your credit or debit card provider account. It is your credit or debit card provider’s responsibility to make sure that the funds reach us. If we are unable to make payment or we feel that it is not appropriate to pass on a donation to the selected charity (for example, if the charity is de-registered, or has a sanction listed against it) then we will the Recipient to select a different charity. If we are unable to contact the Recipient then Alyce, Inc., at its discretion, will select an appropriate, alternative charity to pass the donation or payment to. Should you require written confirmation from the charity of the donation for tax or other purposes, it is your responsibility to obtain the confirmation from the charity.
Once the cost of a gift has been charged to your credit or debit card, if the card is cancelled or suspended or a chargeback or other charge cancellation is initiated before the charge is completed, you agree that you remain responsible for payment as well as reimbursing us for any charges we incur as a result. It is your responsibility to monitor your account for any unauthorized use.
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We do not offer refunds once a gift is purchased or a charitable donation is made. All product refunds must be handled by the merchant from whom the purchase was made. We are happy to provide any information required to make this claim.
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Any dispute or claim relating in any way to your use of the Site, or to any products or services sold or distributed through Alyce.co will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
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To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to us. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879 FREE. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
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Please send any questions or comments (including all inquiries related to copyright infringement) to: hi [at] alyce [dot] com
Your privacy is our top priority. Seriously.
This Privacy Policy discloses the privacy practices for Alyce.com. This Privacy Policy applies solely to information collected by this website. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this Site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required. It is your responsibility to ensure that this information is accurate and complete. Should this information change, you agree to inform us of the change.
Orders
We request information from you on our order form. To arrange a purchase through this website, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email - hi [at] alyce [dot] com.